Our AMC includes preventive maintenance visits, 24/7 emergency breakdown support, server/network health checks, antivirus and security patch management, backup verification, and dedicated helpdesk ticketing.
Managed IT Services & Infrastructure Operations
ARKESH Technology Engineering Practice
Uninterrupted Business Uptime with 24/7 Managed IT, Networks & AMC Support
ARKESH Technology acts as your dedicated IT Operations and Network Operations Center (NOC). We ensure continuous business uptime, bulletproof cybersecurity, proactive server maintenance, and responsive helpdesk support so your internal teams can focus on strategic growth.
Specialized Capabilities & Solutions
24/7 IT Infrastructure Monitoring
Continuous real-time health checks of servers, databases, networks, and cloud assets with proactive incident resolution.
Network & Firewall Management
Router, switch, and next-gen firewall configuration (Fortinet, Cisco, Palo Alto), VPN management, and bandwidth QoS tuning.
Server & Virtualization Administration
Windows Server, Linux (RHEL/Ubuntu), VMware vSphere, and Hyper-V administration, patching, and resource optimization.
Annual Maintenance Contracts (AMC)
Comprehensive hardware & software AMC packages covering scheduled on-site audits, preventive maintenance, and emergency response.
Disaster Recovery & Business Continuity
Automated cloud backups, RPO/RTO optimization, failover drill testing, and ransomware recovery systems.
IT Helpdesk & Remote Desktop Support
Multi-tier L1/L2/L3 IT support desk resolving employee hardware, OS, email, and application tickets rapidly.
Cyber Security Operations (SOC)
Real-time threat monitoring, endpoint detection & response (EDR), vulnerability management, and patch distribution.
Database Administration (DBA)
Proactive query tuning, indexing, automated failover clustering, replication monitoring, and database backup verification.
Enterprise Advantages & SLAs
- Guaranteed 99.9% uptime with 15-minute emergency response SLA
- Zero data loss guarantees with multi-location automated backup replication
- Preventive maintenance reducing IT hardware failures and unexpected downtime by up to 60%
- Dedicated account manager and certified L3 systems engineers assigned to your company
- Transparent monthly SLA reports detailing ticket resolutions, uptime metrics, and resource trends
Core Technologies & Frameworks
VMware vSphereMicrosoft Hyper-VCiscoFortinetpfSenseZabbixNagiosDatadogVeeam BackupActive DirectoryAWS CloudWatchSplunk
Questions Answered
Frequently Asked Questions
Direct Engineering Inquiry
Book a Technical Scoping Consultation
Connect with our Senior Solutions Architects to discuss requirements, project timelines, and architecture scoping.
Stay ahead with ARKESH Technology
Get the latest insights on IT trends, AI breakthroughs, case studies, and industry news.